Returns & Refunds

If something isn’t right — whether that’s a fragrance that doesn’t suit your space or a product that arrived damaged — we’ll sort it out. No friction, no fine print gymnastics.

30‑Day Satisfaction Guarantee

We cover return shipping.

If you’re not happy with your purchase for any reason, contact us within 30 days of receiving your order and we’ll make it right. We’ll send you a prepaid return label — you won’t pay a cent to send it back.

To be eligible for a return:

Contact us within 30 days of receiving your order
Items must be returned in their original packaging
Fragrance oils must be no more than 20% used — enough to genuinely try the scent

Not sure about the fragrance?

Before raising a return, reach out — we’re happy to suggest an alternative scent, or swap it for you. Most scent concerns can be resolved without a return.

Damaged or Incorrect Orders

Please inspect your order when it arrives. If anything is damaged, faulty, or not what you ordered, contact us immediately with a photo and your order number. We’ll replace or refund at no cost to you — including return shipping where required.

Warranty & Consumables

12‑Month Hardware Warranty

Covers manufacturing defects and hardware failures on diffuser vessels — including vessel cracks present on arrival, hardware or cap failures under normal use, and structural faults not caused by external damage.

Warranty Exclusions

Does not cover accidental damage, drops or misuse, or normal wear over time. Fragrance oils and fibre reeds are consumable products and are not covered once opened, except where a manufacturing defect is present on arrival.

Reed Care:

For best scent performance, replace fibre reeds every 6 months and always use fresh reeds with a new bottle of oil. Reusing old reeds with fresh oil will compromise the fragrance.

How to Start a Return

Email our team with your order details and we’ll take it from there.

Email: hello@amberly.au

Please include your Order Number, a brief description of the issue, and photos where relevant. We aim to respond within 1 business day.

Contact Support

Refund Timeline

01
Submit your request

Email us — we’ll respond within 1 business day with your prepaid return label.

02
Return received

Once we receive and inspect your return, we’ll notify you of the outcome by email.

03
Refund processed

Approved refunds are returned to your original payment method within 5 business days.

Your bank or card provider may take an additional 3–5 business days to post the transaction. If more than 10 business days have passed since approval and you haven’t seen the refund, contact us at hello@amberly.au and we’ll investigate immediately.

Amberly.au is owned and operated by Right Brands Pty Ltd (ABN 92 635 605 122). This policy does not limit your rights under the Australian Consumer Law.